Privacy Policy

Last updated: March 25, 2025

This Privacy Policy (“Policy”) outlines how we collect, use, and protect your information when you visit our website or submit a request for service through it.

This Policy applies only to information collected through the Website or in connection with a service inquiry submitted by you via the Website. It includes details on:

• What personal information we collect and how it’s used
• How your data may be shared
• Choices you have about your information
• How we protect your data
• How to correct or update your information

Company Information

Business Name: Expert Plumber Provo
Business Type: Residential Plumbing Services
Phone Number: 801-720-1401
Location: Provo, UT
Business Hours: Monday – Sunday, 08:00 AM – 08:00 PM

Information Collection and How It Is Utilized
The information we collect consists of the details you provide through the form fields on this Website.
We use this information to respond to your inquiry or request. We do not share your information with external parties outside our organization, except as required to fulfill your request. Information you provide may also be shared with our Premier Partners as outlined in our Terms of Service (hyperlink terms page). These Premier Partners may further disclose such information to their employees, contractors, agents, referrals, or other relevant parties.
Unless you request otherwise, we may occasionally contact you via email regarding new services, offerings, or updates to this Privacy Policy.

Your Rights and Options for Managing Personal Data
You may choose to opt out of future communication at any time. To do so, please contact us at [email protected].
You also have the right to:

• Request access to the information we hold about you

   

• Request corrections to inaccurate or incomplete information

   

• Request deletion of your personal information

   

• Share any concerns about how your data is being used

   

Data Protection and Information Security Measures
We take appropriate precautions to safeguard your information both online and offline.
Any sensitive information you submit via the Website is encrypted and transmitted securely. You can verify this by checking for a lock icon in your browser address bar or “https” in the webpage URL.
Only personnel who need access to personal data for specific tasks (e.g., customer service or quote generation) are granted access. All data is stored on secure servers within a protected environment.

Privacy Concerns or Inquiries
If you believe we are not adhering to this Privacy Policy, please reach out to us at [email protected].

Notice for California Residents – CCPA Compliance Overview
The California Consumer Privacy Act (CCPA) grants certain rights to California residents regarding their personal information. The section below outlines these rights and how they may be exercised.

Categories of Personal Information Collected and Data Sources
We collect information that identifies, describes, or is associated with an individual or household.
Categories include:

• Name

   

• Email address

   

• Phone number

   

• Physical address

   

• IP address

   

Sources include:

• Directly from the individual through forms, calls, emails, or reviews

   

• Third-party vendors, Premier Partners, or service providers

   

• Data gathered from your interactions with the Website, including browser information

   

Purpose of Data Collection and Use
We collect and use your personal information for purposes such as:

• Responding to service inquiries and generating quotes

   

• Providing requested services or information

   

• Improving our services and Website functionality

   

• Performing internal data analysis and research

   

• Maintaining data security and integrity

   

• Meeting applicable legal and regulatory obligations

   

Duration of Data Retention
Personal information is retained based on its relevance, sensitivity, and the purpose of collection. Legal requirements and potential risks are also considered when determining retention periods.

Parties with Whom Personal Information May Be Shared
Your information may be disclosed to:

• Service providers

   

• Premier Partners and their affiliates

   

• Third-party contractors assisting in service delivery

   

• Legal, regulatory, or governmental authorities as required

   

Your Rights Under the CCPA
As a California resident, you may exercise the following rights:

• Right to Notice: Receive details about the categories and purpose of data collection.

   

• Right to Know: Request what data has been collected, shared, or disclosed in the past 12 months.

   

• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.

   

• Right to Non-Discrimination: You will not be penalized for exercising your data rights.

   

How to Submit a Privacy Rights Request
To request access to your data or request deletion, email [email protected].
Include your full name, contact details, and the date of your original request in the email subject. We will respond within 20 business days and provide information regarding which Premier Partners received your data.

Requests Made by Authorized Agents
If you wish to appoint an authorized agent to exercise your rights on your behalf, documentation confirming authorization must be submitted. We will require verification before proceeding with the request.